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Terms

Number of guests

The booking is valid for the notified number of guests onto which the cost of accomodation relates.
In case the number of guests increases it should be mentioned latest at arrival. Would this notification been missed out it could relate into complete cancellation of the reservation - based on full payment-.

Non-Smoking accomodations

Smoking is prohibited within the accomodation as well as in the whole house. The smoking area is located outside. In case a guest does not respect the rule and smokes in the accommodation it might cause cancellation of her/his booking with short notice, whereas payment for the whole period would stay due. Anyhow a fee of Euro 100,00 has to be paid for separate cleaning.

Latest arrival time

Any upfront information concerning late arrivals (after 7 p.m. / 19.00 h) is appreciated.

Latest arrival time by 21.00 h or an upfront agreed point in time.

Termination / Cancellation fee

If termination would become necessary we ask for information as soon as possible.
In case the reservation is related to a fair in Duesseldorf or a big event in Neuss we would request termination fee as follows:
a) termination 16 to 12 weeks in advance of your arrival -> 20% termination fee of the booking would be due
b) termination 12 to 8 weeks in advance of your arrival -> 50 % termination fee of the booking would be due
c) termination 8 weeks and less in advance of your arrival -> 80% termination fee would become due.

Outside any fairs or events we charge a termination fee if:
1) the complete reservation would be terminated minimum 4 days in advance of arrival: 80%
2) the number of attendees would be reduced later than 10.00 am at arrival date 80%